So about a week and a half ago I bought a brand new old stock 2018 Africa twin adventure sports. I had owned the bike for 2 days and was absolutely loving the bike, when I started to notice some pretty serious defects with the quality of the paint finish, and more importantly the welds on the frame (particularly concentrated around the head stock area!). As soon as I noticed these issues I called my dealer and was told to bring the bike in "so they could take some pictures to send to Honda UK", so I skipped my lunch break at work so I could leave early to make it to the dealers in time that evening. I managed to get there 15 minutes before they closed and by the time I arrived there all the staff were kind of milling around and packing things away. They were immediately much less friendly than they were before I bought the bike (big surprise I know) and I could tell from the expressions on their faces I was not really welcome. A couple of the Technicians (I think) came straight over and asked where are the issues? I assume that one of them had carried out the PDI (Pre delivery inspection) and was anxious to see what he had missed. I went inside and asked for the service manager who came out and took a few photos on his phone. He said he needed to send the photos to Honda UK and asked me to forward any of my own photos. I emailed my photos over first thing the following morning and by lunch time that day the service manager called me to tell me that "Honda UK said the bike is within spec" (so basically saying we don't care).
I must admit I was a little taken aback at this point. Maybe I was expecting too much to have my "entire" frame painted and have "all" the welds without cracks/cold lap? The service manager suggested I should contact Honda UK customer services and take the issue up with them. "Surely" I thought, the mighty, infamous for their build quality Honda would not allow this shoddy second rate crap to bare their fabled name. Well It turns out I was wrong. Apparently Honda UK don't give a **** about the quality of the bikes that they sell (as this last week has proven).
After having my bike picked up and taken to a different dealer to be inspected yesterday, Honda UK came back to me today (after many phone calls) and still insisted the bike was "within spec". I asked Honda to tell me what the "spec" is for their frames but they are yet to provide me with a copy of the "spec". I imagine is says something along the lines of " Don't worry about setting up the welding machine properly, most people probably wont even look, get as much welding spatter everywhere as possible, and dont worry if it has cracks around the edges of the welds, this spec says that's fine" and the painting section probably has something along the lines of; "just paint the outside parts you can see easily, don't worry about painting all
of the bare metal, that way we can save money". It must say these things somewhere as Honda assure me my bike meets said "spec";
These are just the things I have found without any strip down. I may decide to do a full strip down and document ALL of the defects for everyone to see so they know what they are getting with their new "within spec" Honda (one of the reasons I created this thread). I may even decide to have the welds properly examined using non destructive test methods including, xray etc. I am still weighing up my options and have not fully decided what to do next. If anyone else has had/is having similar issue then please post as much info/pictures in this thread as possible. We need to get the word out and try and make Honda do something about these issues, not to mention all the other common issues these bikes are prone to which Honda just seem to ignore/not give a **** about.