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Has your 2018-2020+ Africa Twin Adventure Sports experienced fueling/idling/stalling/loss of power?

  • Yes. I have had the dealership/Honda resolve the issue(s) under warranty at no cost.

  • Yes. The dealership resolved it for me, but my warranty was expired and I had to pay out of pocket

  • Yes. I have had these issues, but resolved the problem on my own and Honda is not aware.

  • No. I have not had these issues, but I took precautionary measured (Guglatech Filter, etc.)

  • No. But I am concerned that I will have this issue down the road.

  • I have contacted Honda about my concerns

  • I have filed a Safety Defect Report with NHTSA or other regulatory agency per Owners Manual


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Discussion Starter #1
My 2018 ATAS with just over 7K miles experienced loss of power on the Interstate. Riding 780 mile day and the last 130 miles were in 10-15 mile increments. If I pulled over to the emergency lane, let the bike sit for a moment, maybe open the tank, it would start right up and be good for 15 miles and do it again. I took to the dealer on 29 Jun and it took them 2 1/2 weeks before they would take it out for a long 20 mile ride to recreate (they kept doing 10 milers and telling me all was fine). So when they actually did what I had originally asked they found debris in the tank (lining?) and a ruined fuel pump assembly, they sent photos to Honda USA and they agreed to send new tank and fuel pump assembly. Go foward another week and the tank has arrived but no fuel pump, when dealer called Honda they were told no new pump until at least 17 Aug. Assuming that is correct I will be without the bike for nearly 2 months.

I filed a complaint with the NHTSA (national highway traffic safety administration) since it is not safe to be riding 75 mph in the left lane and then no power. I've read here and on the FB Africa Twin Group page other folks experiencing simiiar fuel issues. If you did as well then recommend filing complaint too if you live in the US. Honda told my dealer that they knew of no fuel issues when they initially called. I call BS and that is why they don't have any pumps in stock. If enough complaints are filed then Honda may have to officially address the issue.
 

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Alot of different ATs had weld problwms. Honda said the welds were "within spec". It was addressed on here in a thread. If they don't care about their bike falling apart at 75 mph....I doubt they'll care about a rusty fuel tank.

Sent from my KYOCERA-E6560 using Tapatalk
 

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My 2018 ATAS with just over 7K miles experienced loss of power on the Interstate. Riding 780 mile day and the last 130 miles were in 10-15 mile increments. If I pulled over to the emergency lane, let the bike sit for a moment, maybe open the tank, it would start right up and be good for 15 miles and do it again. I took to the dealer on 29 Jun and it took them 2 1/2 weeks before they would take it out for a long 20 mile ride to recreate (they kept doing 10 milers and telling me all was fine). So when they actually did what I had originally asked they found debris in the tank (lining?) and a ruined fuel pump assembly, they sent photos to Honda USA and they agreed to send new tank and fuel pump assembly. Go foward another week and the tank has arrived but no fuel pump, when dealer called Honda they were told no new pump until at least 17 Aug. Assuming that is correct I will be without the bike for nearly 2 months.

I filed a complaint with the NHTSA (national highway traffic safety administration) since it is not safe to be riding 75 mph in the left lane and then no power. I've read here and on the FB Africa Twin Group page other folks experiencing simiiar fuel issues. If you did as well then recommend filing complaint too if you live in the US. Honda told my dealer that they knew of no fuel issues when they initially called. I call BS and that is why they don't have any pumps in stock. If enough complaints are filed then Honda may have to officially address the issue.
My 2019 ATAS has been in the shop since July 10 waiting on a fuel pump. I just sent a two page letter to Honda expressing my dissatisfaction over the whole process. Apparently a service bulletin has been issued as said by my dealer which a week before had said there is a recall. I called Honda customer service and they said no recall on the fuel pump issue. A lot of the affected bikes were given new fuel tanks but not for me. It’s a well known issue as on the adventuresports forum there are around 40 affected bikes. Honda seems to be in denial and way too slow to respond to the situation. I bought this bike because of Honda reliability. What a joke!
 

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I don't know how any weld issue is related, but my 2018 ATAS had to have the pump replaced due to what appeared to be paint over-spray being softened by the fuel and plugging the filter and killing the pump. That is consistent with a number of others I have corresponded with. The shop said mother Honda told them that some of the L2 models seem to get "something" in the pump and filter. Something! Riiiiight. Took me all of 30 minutes online to find out what the "something" was. Mine runs great now.
 

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Discussion Starter #6
An update to my original post. It is now 20 Aug and the dealer is now telling me that Honda states it will be 1 Sep (vs 17 Aug) when the new pump will be available. Somehow I don't believe Honda and losing faith in them as a company.
 

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An update to my original post. It is now 20 Aug and the dealer is now telling me that Honda states it will be 1 Sep (vs 17 Aug) when the new pump will be available. Somehow I don't believe Honda and losing faith in them as a company.
Just rebuild it. I did this on my 2012 Kawsaki Concours 14. Was not hard at all. Bike ran fine afterwards. I know of several who have KTMs 1090 and 1290s who have used Hi-flow replacement pumps with no issues. Lifetime warranty.

https://www.highflowfuel.com/i-35465691-quantum-t35-intank-fuel-pumpw-regulator-for-honda-crf-1000-2017-2019-replaces-16700-mjp-g51.html
 

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I just called Honda customer service and they told me Sept 1 also. I also have lost faith in Honda. I get conflicting info from my dealer and Honda. I mentioned I could get an aftermarket fuel pump and the case manager said don’t do that it will void the warranty.
Btw thanks Roy823 at least I know where to go to get a fuel pump.
 

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The AT's are all built at the same factory and shipped out in batches to different regions/countries. I think that so far only people in the UK have had the weld problems. It would be helpfull to have some VIN information for people to know if their bike came off the line close to the ones with problems. Is it only ATAS's that have the weld problems? Since the ATAS's have white frames - maybe the weld problems are just easier to see or harder to hide under paint? The ATAS have the two stage paint in order to get the pearl - I think the gunk getting into the tanks is the coat to cover over the pearl bits. Because no other color has had the problem, including the tricolor white/red/blue which has been around since 2016. Plus the junk in the tanks looks more like cloudy silicone than white paint.
 

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I emailed Quantum and the reply back was that they are out of stock on the fuel pumps for the atas and expect them to be available next week.
 

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What’s happening with the rest of the ailing Atas bikes out there with fuel pump problems? Did everyone get theirs fixed?
My 2019 atas has been repaired under warranty and I’m back riding again.
 

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Missed my window for getting it fixed under warranty, so either hoping for a recall or just going to fix it in the future when I need to take the tank off.
 

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Discussion Starter #15
I got my bike back yesterday and took it out for a 400 mile test ride today with no issues. Two months and Six days the bike was at the dealer. I hope that is the last of major issues but will probably purchase the extended warranty before my one year is up. Last six of my VIN are 200450.
 

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@FLRider. Wow you got me beat on being without a bike. Mine was done in only 2 months and I took it out for a ride yesterday and pinned the throttle for a while and not a sputter. It was warm and below half a tank and since I picked it up I have put about 250 miles on it. Seems to run fine which is a really nice thing! No new tank here just fuel pump and filter.
 
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