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Has your 2018-2020+ Africa Twin Adventure Sports experienced fueling/idling/stalling/loss of power?

  • Yes. I have had the dealership/Honda resolve the issue(s) under warranty at no cost.

  • Yes. The dealership resolved it for me, but my warranty was expired and I had to pay out of pocket

  • Yes. I have had these issues, but resolved the problem on my own and Honda is not aware.

  • No. I have not had these issues, but I took precautionary measured (Guglatech Filter, etc.)

  • No. But I am concerned that I will have this issue down the road.

  • I have contacted Honda about my concerns

  • I have filed a Safety Defect Report with NHTSA or other regulatory agency per Owners Manual


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Any UK owners with the fuel starvation issues should report this to the DVLA via the link below to their safety report, include examples of any near misses like overtaking a car and the bike started to cut out etc, hopefully the message will get through eventually?

 

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Thought I’d share my experiences of my 2019 ATAS, as it may help you discover if your bike also has the fault?
I believe most bikes (If not all) out there have this problem, but many owners may not be aware of it.
So I first read about the fuel starvation/flakes in the tank blocking the fuel filter/pump on a Facebook group. Up to this point I had no reason to believe my bike was affected, but it made me think about it when I was next riding it.
I thought the bike felt a bit ‘lumpy or hesitant’ when cruising at around 80-85 mph. Then 2 days ago I was due to take it in for its 1 year service (just oil and filter), so I thought I’d ask the dealer about the issue. They said they had never heard of it, and they said they checked the Honda database and there was no mention of this issue.
Then yesterday I took a ride out to the coast, and whilst trying to overtake a car, I pulled out opened the throttle fully and the bike started to accelerate then at approx 6000 revs, maybe 6500revs it started to splutter and would not accelerate any more. Mine is a DCT model, so it would also not change up a gear because it the revs didn’t go high enough to trigger the upshift. (So I manually upshifted with the lever).

I also found out that if I tried a max speed test, it would only do 99 or 100 mph,

My point being that during my daily commute I had been unaware of the problem by bike had, as I’m normally on back roads and up shifting early. But someone’s going to hurt themselves when an overtake goes wrong when your bikes starts to splutter when you need it most.

So on a safe road check if your bike will rev cleanly past 6500/7000 ( limiter is at 8000), this can be done in any gear, and if you have a DCT you will notice that with the throttle held wide open the revs will not get high enough for it to change up a gear.

if you find you do have this problem, take it back to your dealer and report the fault also to the DVLA


More info on this forum link

 

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So the dealer has removed my tank and just called to confirm the problem, as small flakes,gunge blocking the filter.
Even though 2 days ago whilst it was being serviced they said Honda did not know of any issues on this, and there was no info in the Honda Darabase, they now admit there is a ‘hidden bulletin’ on the database about it.
The bullesays to clean tank, replace pump/filter and injectors, but advises against replacement of the tank (presumably on cost grounds, and also a replacement tank most probably will do the same)

my main concern is that many members on this forum have had the fault a second and even third time after the first repair has been done. Which is fine if your still in warranty.
 

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So the dealer has removed my tank and just called to confirm the problem, as small flakes,gunge blocking the filter.
Even though 2 days ago whilst it was being serviced they said Honda did not know of any issues on this, and there was no info in the Honda Darabase, they now admit there is a ‘hidden bulletin’ on the database about it.
The bullesays to clean tank, replace pump/filter and injectors, but advises against replacement of the tank (presumably on cost grounds, and also a replacement tank most probably will do the same)

my main concern is that many members on this forum have had the fault a second and even third time after the first repair has been done. Which is fine if your still in warranty.
A "hidden bulletin?" Did they forget to turn on the "show hidden bulletins" option?

Just kidding of course, I am sure it was never "hidden" to begin with :)

I believe the reason for not replacing the tank is primarily the latter. In cases where Honda has done it in the past, it has eventually similarly failed from reports I have seen on here and FB.

Hopefully the dealer does a better job in cleaning the tank than they did in spotting "hidden" bulletins. Mine had to to in twice. Honda claims it is because the dealer didn't clean it properly the first time. The dealer claims they scrubbed it the best they could, but some areas just can't be reached and continued to flake.

Sent from my SM-N975U1 using Tapatalk
 

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I am wondering if this is a good opportunity to collate like AT "fuel tank" issue threads into one due to the severity of the situation? (@AT-Dragon, @Cuchulainn ... )

(not sure if this is a thing that can be conveniently done)
I don't know if I would say "convenient," but it can be done. There will be some merging and resultant cleanup that will need to be done.

But I will work on it today.

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Just dropped mine off yesterday for new fuel pump and tank cleaning. Happy I made it there in on piece. Bike has no power over 6,000 rpms. Pretty dangerous on the road not knowing when the bikes going to fall on its face during a pass or merger. I will update you all once I get it back. I also filed a report with the NHTSA
 

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I’m wondering what exactly the flakes are from, and if the ‘cleaning’ will result in problems down the line like rusty tanks?
if the flaking is from a protective coating, once it’s flaked off presumably the protective coating is gone too?
Also his are they cleaning the tank (with limited access through the pump hole) if abrasives used might cause rust later in life?.
 

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I’m wondering what exactly the flakes are from, and if the ‘cleaning’ will result in problems down the line like rusty tanks?
if the flaking is from a protective coating, once it’s flaked off presumably the protective coating is gone too?
Also his are they cleaning the tank (with limited access through the pump hole) if abrasives used might cause rust later in life?.
Neil, Hi. I only know what the guy I have been talking to at American Honda has told me. The question is how accurate is his information. But according to him some of the ATAS tanks have been experiencing oxidation of the welds. He told me that it doesn't affect all of them, but I suspect that may have an asterisk of *yet. They scrubbed mine out with a Scotch Brite pad and claim that the oxidation does not re-appear and that there is no concern with rust later. Again, take that from what it is worth from the USA Honda Rep. I have the feeling they are more customer service reps than mechanics or engineers.
 

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Just dropped mine off yesterday for new fuel pump and tank cleaning. Happy I made it there in on piece. Bike has no power over 6,000 rpms. Pretty dangerous on the road not knowing when the bikes going to fall on its face during a pass or merger. I will update you all once I get it back. I also filed a report with the NHTSA
It sure makes passing more adventurous than it needs to be. Will it pass with ease this time? Or will it sputter and lose power? Do you feel lucky?
 

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I just received a follow up from NHTSA.

“Hello,
I have opened an investigation and many complaints have been coming in which is great. We need everyone to report to us venting online is not much to go by and are hard to validate. The manufacturer has been made aware and we are waiting on response, With the COVID-19 things are moving slow. I hope riders are being more cautious. The dealers are reporting to the manufactures too. Please be patient I am on it.

Thank you,
Santiago”

This is looking promising and hopefully we will have a real solution soon from Honda.
 

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I just received a follow up from NHTSA.

“Hello,
I have opened an investigation and many complaints have been coming in which is great. We need everyone to report to us venting online is not much to go by and are hard to validate. The manufacturer has been made aware and we are waiting on response, With the COVID-19 things are moving slow. I hope riders are being more cautious. The dealers are reporting to the manufactures too. Please be patient I am on it.

Thank you,
Santiago”

This is looking promising and hopefully we will have a real solution soon from Honda.

That is who I have been speaking with as well. He mentioned that if anyone had issues with filing a report (VIN not recognized etc.) that they could also reach out to him for assistance.

Santiago Maldonado
Safety Defects Specialist
Department of Transportation
National Highway Traffic Administration
1200 New Jersey Avenue SE, Washington, DC 20590
Office: 202-366-7232
or EMAIL ADDRESS (linked to prevent spam)
 

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I'm in Australia 2018 ATAS. Yes. I have had the dealership/Honda resolve the issue under warranty at no cost at 14500km. My problem didn't arise until after the installation of a new tank under insurance.There may have been flakes in the original tank but I will never know as I asked the dealer to inspect the fuel pump and filter when they were swapping the tanks because I'd already heard of this issue, but of course they didn't. It was less than 1000km after the new tank was fitted when the bike started starving for fuel when hot.
I have since fitted the Guglatech fuel filter over the Pump Assembly and i plan to remove the tank soon to see if there is any more reside.
I'm currently waiting for a reply from Honda Australia regarding Warranty on the front brake discs. They have excessive play in the rivets and the local dealer has said not warranty. I expressed my disappointment and advised i'd be contacting Honda. I find it pretty poor that the disc needs replacing before the 1st set of pads are even worn out.
 

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I'm in Australia 2018 ATAS. Yes. I have had the dealership/Honda resolve the issue under warranty at no cost at 14500km. My problem didn't arise until after the installation of a new tank under insurance.There may have been flakes in the original tank but I will never know as I asked the dealer to inspect the fuel pump and filter when they were swapping the tanks because I'd already heard of this issue, but of course they didn't. It was less than 1000km after the new tank was fitted when the bike started starving for fuel when hot.
I have since fitted the Guglatech fuel filter over the Pump Assembly and i plan to remove the tank soon to see if there is any more reside.
I'm currently waiting for a reply from Honda Australia regarding Warranty on the front brake discs. They have excessive play in the rivets and the local dealer has said not warranty. I expressed my disappointment and advised i'd be contacting Honda. I find it pretty poor that the disc needs replacing before the 1st set of pads are even worn out.
Thank you for sharing! I haven't heard the brake rotor issue before. I check them on our bikes periodically, but I haven't noticed more than the expected play. This is maybe not common? How much excessive play do you have now compared to when new?

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My AT has 14,000 miles bought November 2018. It was fine the first 10k miles or so but recently I had several fuel starvation episodes, last few this week end. I called the local dealer but he told me he needs the bike there for 3 weeks. I also Called Honda Powersport in California and they basically told me they do not care . Now what do I do ? Now is riding season and I was supposed to go for a trip. I do not see why Honda cannot handle this different ( like shipping the furl pump to the dealer before I take the bike there). 3 weeks ? I paid for that bike also relying on Honda reputation for quality . Is anybody thinking / organizing a CLASS ACTION LAWSUIT vs HONDA? Had my bike been an Honda car the factory would have reacted much better and faster.
 
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