Honda Africa Twin Forum banner

Has your 2018-2020+ Africa Twin Adventure Sports experienced fueling/idling/stalling/loss of power?

  • Yes. I have had the dealership/Honda resolve the issue(s) under warranty at no cost.

  • Yes. The dealership resolved it for me, but my warranty was expired and I had to pay out of pocket

  • Yes. I have had these issues, but resolved the problem on my own and Honda is not aware.

  • No. I have not had these issues, but I took precautionary measured (Guglatech Filter, etc.)

  • No. But I am concerned that I will have this issue down the road.

  • I have contacted Honda about my concerns

  • I have filed a Safety Defect Report with NHTSA or other regulatory agency per Owners Manual


Results are only viewable after voting.
421 - 440 of 540 Posts

·
Super Moderator
Joined
·
1,519 Posts
I am wondering if this is a good opportunity to collate like AT "fuel tank" issue threads into one due to the severity of the situation? (@AT-Dragon, @Cuchulainn ... )

(not sure if this is a thing that can be conveniently done)
I don't know if I would say "convenient," but it can be done. There will be some merging and resultant cleanup that will need to be done.

But I will work on it today.

Sent from my SM-N975U1 using Tapatalk
 

·
Registered
Joined
·
7 Posts
Just dropped mine off yesterday for new fuel pump and tank cleaning. Happy I made it there in on piece. Bike has no power over 6,000 rpms. Pretty dangerous on the road not knowing when the bikes going to fall on its face during a pass or merger. I will update you all once I get it back. I also filed a report with the NHTSA
 

·
Registered
Joined
·
8 Posts
I’m wondering what exactly the flakes are from, and if the ‘cleaning’ will result in problems down the line like rusty tanks?
if the flaking is from a protective coating, once it’s flaked off presumably the protective coating is gone too?
Also his are they cleaning the tank (with limited access through the pump hole) if abrasives used might cause rust later in life?.
 

·
Super Moderator
Joined
·
1,519 Posts
I’m wondering what exactly the flakes are from, and if the ‘cleaning’ will result in problems down the line like rusty tanks?
if the flaking is from a protective coating, once it’s flaked off presumably the protective coating is gone too?
Also his are they cleaning the tank (with limited access through the pump hole) if abrasives used might cause rust later in life?.
Neil, Hi. I only know what the guy I have been talking to at American Honda has told me. The question is how accurate is his information. But according to him some of the ATAS tanks have been experiencing oxidation of the welds. He told me that it doesn't affect all of them, but I suspect that may have an asterisk of *yet. They scrubbed mine out with a Scotch Brite pad and claim that the oxidation does not re-appear and that there is no concern with rust later. Again, take that from what it is worth from the USA Honda Rep. I have the feeling they are more customer service reps than mechanics or engineers.
 

·
Super Moderator
Joined
·
1,519 Posts
Just dropped mine off yesterday for new fuel pump and tank cleaning. Happy I made it there in on piece. Bike has no power over 6,000 rpms. Pretty dangerous on the road not knowing when the bikes going to fall on its face during a pass or merger. I will update you all once I get it back. I also filed a report with the NHTSA
It sure makes passing more adventurous than it needs to be. Will it pass with ease this time? Or will it sputter and lose power? Do you feel lucky?
 

·
Registered
Joined
·
17 Posts
I just received a follow up from NHTSA.

“Hello,
I have opened an investigation and many complaints have been coming in which is great. We need everyone to report to us venting online is not much to go by and are hard to validate. The manufacturer has been made aware and we are waiting on response, With the COVID-19 things are moving slow. I hope riders are being more cautious. The dealers are reporting to the manufactures too. Please be patient I am on it.

Thank you,
Santiago”

This is looking promising and hopefully we will have a real solution soon from Honda.
 

·
Super Moderator
Joined
·
1,519 Posts
I just received a follow up from NHTSA.

“Hello,
I have opened an investigation and many complaints have been coming in which is great. We need everyone to report to us venting online is not much to go by and are hard to validate. The manufacturer has been made aware and we are waiting on response, With the COVID-19 things are moving slow. I hope riders are being more cautious. The dealers are reporting to the manufactures too. Please be patient I am on it.

Thank you,
Santiago”

This is looking promising and hopefully we will have a real solution soon from Honda.

That is who I have been speaking with as well. He mentioned that if anyone had issues with filing a report (VIN not recognized etc.) that they could also reach out to him for assistance.

Santiago Maldonado
Safety Defects Specialist
Department of Transportation
National Highway Traffic Administration
1200 New Jersey Avenue SE, Washington, DC 20590
Office: 202-366-7232
or EMAIL ADDRESS (linked to prevent spam)
 

·
Registered
Joined
·
2 Posts
I'm in Australia 2018 ATAS. Yes. I have had the dealership/Honda resolve the issue under warranty at no cost at 14500km. My problem didn't arise until after the installation of a new tank under insurance.There may have been flakes in the original tank but I will never know as I asked the dealer to inspect the fuel pump and filter when they were swapping the tanks because I'd already heard of this issue, but of course they didn't. It was less than 1000km after the new tank was fitted when the bike started starving for fuel when hot.
I have since fitted the Guglatech fuel filter over the Pump Assembly and i plan to remove the tank soon to see if there is any more reside.
I'm currently waiting for a reply from Honda Australia regarding Warranty on the front brake discs. They have excessive play in the rivets and the local dealer has said not warranty. I expressed my disappointment and advised i'd be contacting Honda. I find it pretty poor that the disc needs replacing before the 1st set of pads are even worn out.
 

·
Super Moderator
Joined
·
1,519 Posts
I'm in Australia 2018 ATAS. Yes. I have had the dealership/Honda resolve the issue under warranty at no cost at 14500km. My problem didn't arise until after the installation of a new tank under insurance.There may have been flakes in the original tank but I will never know as I asked the dealer to inspect the fuel pump and filter when they were swapping the tanks because I'd already heard of this issue, but of course they didn't. It was less than 1000km after the new tank was fitted when the bike started starving for fuel when hot.
I have since fitted the Guglatech fuel filter over the Pump Assembly and i plan to remove the tank soon to see if there is any more reside.
I'm currently waiting for a reply from Honda Australia regarding Warranty on the front brake discs. They have excessive play in the rivets and the local dealer has said not warranty. I expressed my disappointment and advised i'd be contacting Honda. I find it pretty poor that the disc needs replacing before the 1st set of pads are even worn out.
Thank you for sharing! I haven't heard the brake rotor issue before. I check them on our bikes periodically, but I haven't noticed more than the expected play. This is maybe not common? How much excessive play do you have now compared to when new?

Sent from my SM-N975U1 using Tapatalk
 

·
Registered
Joined
·
7 Posts
My AT has 14,000 miles bought November 2018. It was fine the first 10k miles or so but recently I had several fuel starvation episodes, last few this week end. I called the local dealer but he told me he needs the bike there for 3 weeks. I also Called Honda Powersport in California and they basically told me they do not care . Now what do I do ? Now is riding season and I was supposed to go for a trip. I do not see why Honda cannot handle this different ( like shipping the furl pump to the dealer before I take the bike there). 3 weeks ? I paid for that bike also relying on Honda reputation for quality . Is anybody thinking / organizing a CLASS ACTION LAWSUIT vs HONDA? Had my bike been an Honda car the factory would have reacted much better and faster.
 

·
Registered
Joined
·
7 Posts
I am down for a class action!
Cool! Lets see who else is joining in. Honda could handle this very differently: Shipping the fuel pump and parts to dealers before I take the bike in ( they know what it is ) so they could solve the issue in one day instead of a month ( I heard of a guy who waited 1 month to have his bike fixed).
 

·
Registered
Joined
·
3 Posts
My 2019 AT had a fuel starvation issue early on before the first service at 600 miles. I thought maybe I got some bad gas, so I drained the tank, put in fresh gas, and it worked fine thereafter. About 2 months back, (at around 4300 miles ), I started getting the fuel starvation issues on just about every other ride. I would pull into a gas station, fill up, and it would run fine after that. At around 4900 miles, it became worse and I couldn't take the bike out without it going into starvation mode. I called the dealer and spoke to the service manager who told me to use some Sea Foam in the tank and try it, he had never heard of anything like that on the AT's. I then called Honda Corp in CA, spoke to a guy called Chris who tells me that they are aware of this situation with the At's, and have been getting complaints from all over US regarding this issue. He directed me to take the bike to the dealership and have them check it out. I told Chris that the dealership's service dept hadn't heard of this problem, what was I to do? Chris assured me that the dealership had access to Honda technical support, and that they would walk the dealership service dept through the steps needed to fix the situation. I took my AT into the dealership on June 3, 2020. Luckily, the fuel starvation issue happened about 5 miles before I got to the dealership, so I limped there at about 35-40 mph, when I got there, I left the bike running, went inside and called the service manager to come out and take a look at what was happening. He recorded the situation on his phone camera, and after switching off the bike, proceeded to open the fuel tank cover whereby a rush of air was sucked into the tank. He started the bike up again, and it ran fine. He said he would call Honda techinical support and report the issue and get the fix. Well, here I am, almost a month later, no bike, riding season passing me by, and still no fix. Honda Corp is dragging its feet on sending out the parts needed to fix the bike (supposedly a new fuel pump as well) and god knows what all. From my conversations with the Service Manager at the dealership over the past 3+ weeks, I've been told that Honda Corp keeps requesting for more tests to be run, and is dragging their feet in getting back to the dealership once the reports are sent to them. According to the dealership, it takes Honda Corp 3-5 days to get back on what a possible fix may be....and so it goes. I spoke to the dealership today and was told that that a new fuel pump was sent by Honda to be installed, and then another set of tests were required before they could get the bike back to me. Will I get my bike back this week.....probably not!!! My bike now has 5000 miles on it, practically brand new....I think its disgraceful of Honda Corp to treat their customers this way!!!!! Shameful....this when they are touting the AT as a bike that would cross the Sahara with ease......I don't think they know what they are talking about. The bike has become unreliable, not to mention dangerous when it suddenly cuts off on the highway, or on a switch-back going uphill..... I think a joint class action suit is in order by all AT owners against Honda....this is NOT a Honda product as it should be! Honda needs to take responsibility NOW!!!!
 

·
Registered
Joined
·
2,643 Posts
My AT has 14,000 miles bought November 2018. It was fine the first 10k miles or so but recently I had several fuel starvation episodes, last few this week end. I called the local dealer but he told me he needs the bike there for 3 weeks. I also Called Honda Powersport in California and they basically told me they do not care . Now what do I do ? Now is riding season and I was supposed to go for a trip. I do not see why Honda cannot handle this different ( like shipping the furl pump to the dealer before I take the bike there). 3 weeks ? I paid for that bike also relying on Honda reputation for quality . Is anybody thinking / organizing a CLASS ACTION LAWSUIT vs HONDA? Had my bike been an Honda car the factory would have reacted much better and faster.
Hey @nascimbeni, welcome to the Forum.

Hmm, you say "AT". Is it a standard base model AT or the "ATAS"?
 

·
Registered
Joined
·
2,643 Posts
My 2019 AT had a fuel starvation issue early on before the first service at 600 miles. I thought maybe I got some bad gas, so I drained the tank, put in fresh gas, and it worked fine thereafter. About 2 months back, (at around 4300 miles ), I started getting the fuel starvation issues on just about every other ride. I would pull into a gas station, fill up, and it would run fine after that. At around 4900 miles, it became worse and I couldn't take the bike out without it going into starvation mode. I called the dealer and spoke to the service manager who told me to use some Sea Foam in the tank and try it, he had never heard of anything like that on the AT's. I then called Honda Corp in CA, spoke to a guy called Chris who tells me that they are aware of this situation with the At's, and have been getting complaints from all over US regarding this issue. He directed me to take the bike to the dealership and have them check it out. I told Chris that the dealership's service dept hadn't heard of this problem, what was I to do? Chris assured me that the dealership had access to Honda technical support, and that they would walk the dealership service dept through the steps needed to fix the situation. I took my AT into the dealership on June 3, 2020. Luckily, the fuel starvation issue happened about 5 miles before I got to the dealership, so I limped there at about 35-40 mph, when I got there, I left the bike running, went inside and called the service manager to come out and take a look at what was happening. He recorded the situation on his phone camera, and after switching off the bike, proceeded to open the fuel tank cover whereby a rush of air was sucked into the tank. He started the bike up again, and it ran fine. He said he would call Honda techinical support and report the issue and get the fix. Well, here I am, almost a month later, no bike, riding season passing me by, and still no fix. Honda Corp is dragging its feet on sending out the parts needed to fix the bike (supposedly a new fuel pump as well) and god knows what all. From my conversations with the Service Manager at the dealership over the past 3+ weeks, I've been told that Honda Corp keeps requesting for more tests to be run, and is dragging their feet in getting back to the dealership once the reports are sent to them. According to the dealership, it takes Honda Corp 3-5 days to get back on what a possible fix may be....and so it goes. I spoke to the dealership today and was told that that a new fuel pump was sent by Honda to be installed, and then another set of tests were required before they could get the bike back to me. Will I get my bike back this week.....probably not!!! My bike now has 5000 miles on it, practically brand new....I think its disgraceful of Honda Corp to treat their customers this way!!!!! Shameful....this when they are touting the AT as a bike that would cross the Sahara with ease......I don't think they know what they are talking about. The bike has become unreliable, not to mention dangerous when it suddenly cuts off on the highway, or on a switch-back going uphill..... I think a joint class action suit is in order by all AT owners against Honda....this is NOT a Honda product as it should be! Honda needs to take responsibility NOW!!!!
Hey @sgupta9615 , welcome to the Forum.

You say "AT". Is it a standard base model AT or the "ATAS"?
 

·
Super Moderator
Joined
·
1,519 Posts
Cool! Lets see who else is joining in. Honda could handle this very differently: Shipping the fuel pump and parts to dealers before I take the bike in ( they know what it is ) so they could solve the issue in one day instead of a month ( I heard of a guy who waited 1 month to have his bike fixed).
I waited for 6 weeks the first time. Second time was only 2, but of 11 months of ownership now, the dealership has had my bike for a combined 2 of them.
 

·
Registered
Joined
·
7 Posts
Hey @sgupta9615 , welcome to the Forum.

You say "AT". Is it a standard base model AT or the "ATAS"?
I have two Africa Twin ATAS one in Rockville Maryand, US and one in Rome, Italy. The one in Rome did not have the issue yet. But there I am not worried, the service is night and day compared to the US service. ( The opposite of everything else since normally things work 10 times better in the US ) - Motorcycle service is shameful in the US when compared to car service. I am attaching the image of my Italian ATAS ( Has a white frame ). I was doing the dirt roads in Tuscany.
55869
 

·
Registered
Joined
·
3 Posts
Just to let all you great AT owner's know that I once again spoke with mother Honda in CA today to ask them why it was taking over a month to fix the fuel issues on my 2019 AT. I got no answer, just a promise that they would now look into it and assign a 'case manager' to figure out why I've been without wheels since May 28, 2020. I asked when I could expect a reply from their side...to which I was told to wait at least 2 days, but, it could take up to 4 days. You see now why the dealership can't fix my bike....if this is the way they treat a customer who owns 3 Honda's.....what is one to do? I was asked by mother Honda (Chris) as to how and why I was feeling inconvenienced just because my bike hadn't been fixed for a month now. How do you answer such a question? I asked him if he would be willing to re-imburse me the cost of hiring a bike for 1 month as compensation. He ignored me on that. I shall post again if I do get an update from them, which I doubt.
 
421 - 440 of 540 Posts
Top