I got an email from them yesterday saying DCT will be released end of next week.
I got an email from them yesterday saying DCT will be released end of next week.Yes, that's right. Probably Holan is working on a DCT-compatible version...
They take forever to email back the first few times I emailed them... Zero replies at all in fact. It was a lack of communications which made me think twice tbh. I also tried calling like you did, no luck as well.Can somebody help me? I've been emailing Holan every few days asking for the missing parts so I can just fit my f**king crash bars 2 months after I bought them. They are completely ignoring everything I send them, including emails to their complaints department and the phone number they provide (which I get a Polish friend to call because they're a Polish company) is answered by a robot which says the phone inbox is full and to call back later. 320 euros down the drain as it stands.
Please can somebody advise what I can do? I don't even know what bolts and nuts to buy because there are no instructions with their products.
Btw, the times I was able to get a respond, I emailed them around 9pm In Germany, which is 8pm in the Uk.Yeah, that's their "complaints" email address. I've had no reply to 3 emails.They take forever to email back the first few times I emailed them... Zero replies at all in fact. It was a lack of communications which made me think twice tbh. I also tried calling like you did, no luck as well.
Then I checked with another forum and was given this email - [email protected]
They replied within the day when I sent it to that email. Someone called Aleksnadra.
Good luck.
"Aleksandra" seems to (not) run all email services. No replies still. Really don't know what to do. I've I have a drop and the bars are sat in my apartment rather than on the bike because of this company's poor service, I will be livid (as I'm sure anybody will be!).