Holan crash bar

My Holan experience

I was told that delivery to the UK would be 5 working days (I explicitly asked more than once). After two week, I had been chasing them up and Holan tell me that they haven't even shipped the bars yet. I live in Italy and had been killing time waiting for the bars in England, so I told them I need to return to Rome and to send the bars there, to which I got no confirmation or reply.

I returned to Rome expecting them to deliver the bars to my UK address none the less, but after the third week of waiting it appears at my doorstep in Rome! Great!.....except....



This is an indication of how it was packed. A messed-up big box with parts of other old dirty greasy boxes as a box filler. Good that they recycle, but it was a gross mess and some of the cardboard inside was really dirty and oily. By the way, i didn't rip or cut any of the cardboard in this picture. That really IS how much there was!

And also:



I didn't get all the parts needed. I got the bars, but these are all the fitting parts I got. At least several missing. I search through the boxes again, again and again but they were entirely not there. I asked Holan to send what is missing, but again, no reply or confirmation.

So, I'm stuck in limbo without any bars fitted to my bike, over a month after I paid £300+ for some. Should have gone with Hepco and Becker. Their service is impeccable.

Well, it doesn't really matter what time I email them because I'm not worried about speed of response, I'm annoyed about not getting a response at all.

Turns out that what I originally got from Holan was about 60% of the fitting bits I needed, and of that 60% about half are the wrong size. I did eventually get a picture with some labels on it from Holan but only for the upper bars, and the parts they did send don't match up; for example the diagram says "here is a 100mm M8 bolt" and I got a 120mm bolt which means I have to buy another or find a spacer somewhere. Also, I don't trust the diagram because it's full of flaws, like "here is a 30mm M8 + M6 nut + M6 washer" etc. So this actually gave me more issues than it solved.

I just spent a whole day and a half driving around trying to find bolts, nuts and washers of the right sizes (which believe me, is extremely difficult considering there are no instructions, so I have no idea what parts go where) and tried to fit the bars.

Let me remind you all how frustrating it is to assemble something (which is a very awkward shape, may I add) and then realise something doesn't fit and have to disassemble the whole thing. I'm sure you've all been there. Hours wasted.

Furthermore, I'll inform you all that the upper bars do not fit with the Honda OEM wind deflectors (worth £120 for the pair), so I had to rip those off and the bike looks like poop now with 3 holes and glue residue on each side. Now I have two wind deflectors I can't use if anybody's interested..

And in response to your suggestion, I considered linking Holan to this thread, but thought that considering they're not replying, they either A) don't even read my mails or B) Are intentionally avoiding helping me anyway, so them seeing this won't want them to help me any more.

I absolutely wish I went with Hepco. DO NOT BUY HOLAN. EVER.