[FullThrottle]

Guess that email goes directly to their customer service rep.

 

[Swagneto]

They take forever to email back the first few times I emailed them... Zero replies at all in fact. It was a lack of communications which made me think twice tbh. I also tried calling like you did, no luck as well.

Then I checked with another forum and was given this email - [email protected]

They replied within the day when I sent it to that email. Someone called Aleksnadra.
Good luck.

Yeah, that's their "complaints" email address. I've had no reply to 3 emails.

"Aleksandra" seems to (not) run all email services. No replies still. Really don't know what to do. I've I have a drop and the bars are sat in my apartment rather than on the bike because of this company's poor service, I will be livid (as I'm sure anybody will be!).

 

[sebastianj]

I had like 10 e-mails (during around 2 weeks) long thread with them about crash bars. We didn't reach conclusion. End up buying Hepco...

 

[Washryc]

They take forever to email back the first few times I emailed them... Zero replies at all in fact. It was a lack of communications which made me think twice tbh. I also tried calling like you did, no luck as well.

Then I checked with another forum and was given this email - [email protected]

They replied within the day when I sent it to that email. Someone called Aleksnadra.
Good luck.

Yeah, that's their "complaints" email address. I've had no reply to 3 emails.

"Aleksandra" seems to (not) run all email services. No replies still. Really don't know what to do. I've I have a drop and the bars are sat in my apartment rather than on the bike because of this company's poor service, I will be livid (as I'm sure anybody will be!).

Btw, the times I was able to get a respond, I emailed them around 9pm In Germany, which is 8pm in the Uk.
They responded within the hour when I emailed them then. So maybe they are more available during the evening on email (?)...

 

[6986]

You might remind them that they are getting very poor publicity on here, especially as this is an International forum. Put some comments up on the ADV rider forum also. I suggest mailing them the link and that might knock some sense into them.

 

[JasonWD]

It's certainly put me off.

 

[Swagneto]

Well, it doesn't really matter what time I email them because I'm not worried about speed of response, I'm annoyed about not getting a response at all.

Turns out that what I originally got from Holan was about 60% of the fitting bits I needed, and of that 60% about half are the wrong size. I did eventually get a picture with some labels on it from Holan but only for the upper bars, and the parts they did send don't match up; for example the diagram says "here is a 100mm M8 bolt" and I got a 120mm bolt which means I have to buy another or find a spacer somewhere. Also, I don't trust the diagram because it's full of flaws, like "here is a 30mm M8 + M6 nut + M6 washer" etc. So this actually gave me more issues than it solved.

I just spent a whole day and a half driving around trying to find bolts, nuts and washers of the right sizes (which believe me, is extremely difficult considering there are no instructions, so I have no idea what parts go where) and tried to fit the bars.

Let me remind you all how frustrating it is to assemble something (which is a very awkward shape, may I add) and then realise something doesn't fit and have to disassemble the whole thing. I'm sure you've all been there. Hours wasted.

Furthermore, I'll inform you all that the upper bars do not fit with the Honda OEM wind deflectors (worth £120 for the pair), so I had to rip those off and the bike looks like poop now with 3 holes and glue residue on each side. Now I have two wind deflectors I can't use if anybody's interested..

And in response to your suggestion, I considered linking Holan to this thread, but thought that considering they're not replying, they either A) don't even read my mails or B) Are intentionally avoiding helping me anyway, so them seeing this won't want them to help me any more.

I absolutely wish I went with Hepco. DO NOT BUY HOLAN. EVER.

 

[Swagneto]

And I don't have an ADV rider account nor do I really want to make one just to spread complaint. Maybe someone can start a thread and copy & paste my stuff. You have my consent.

 

[p2rider]

Man, that sucks. I was really keen on the Holan bars and was about to buy them, then I saw some of your earlier comments and a few others so ordered Hepco & Becker.

Sad to see it's only become worse for you. Hope you get them sorted.

 

[p2rider]

I posted a link to this topic on an AT Facebook group. Hopefully someone can help you out.

 

[p2rider]

Consensus seems to be that they're pretty crap at answering their email, which you already knew. A few said that the threat of filing a Paypal/eBay dispute woke them up though. Might be worth a try.

 

[True Ad Venture]

If anyone's interested in aluminum panniers like Holan's, check out Bumot. They are top quality and very good at answering emails. Pricier but top customer service.

 

[Swagneto]

Consensus seems to be that they're pretty crap at answering their email, which you already knew. A few said that the threat of filing a Paypal/eBay dispute woke them up though. Might be worth a try.

I bought direct from their site, so can't do that. And I don't know how to involve the ombudsman of Poland..

 

[Dankes]

Hi,

Any feedback in the meantime? I'm planning to buy some crashbars and indeed ,pricewise they look interesting...

 

[Allroadtoad]

Mine are waiting to be sent back to Holan, if they`ll answer their mail. Alas, very crooked.... almost impossible to install.

 

[TheGromFather]

I bought direct from their site, so can't do that. And I don't know how to involve the ombudsman of Poland..

Distance selling regulations have you covered, you have 6 months from date of purchase to take your money back on anything you purchase without viewing.

I have just had to remind Holan of this as they are not responding to my emails and I have not received my bars after a month of waiting and they have now set my order status as COMPLETED...

If you are unsure though just contact trading standards and they will set you straight, they informed me of these regulations when my missus purchased a problematic car which the garage wasn't willing to repair, we contacted our bank, took our money back and a week later the garage realised and came to collect the car, we did not even tell them we was doing this

 

[welshgar]

Very poor customer service, very long delivery times. I won't be buying any more from Holan. A friend waited 3-4 weeks for lower engine bars to arrive. ....the brackets weren't welded on correctly so the bars higher on one side than the other! Couldn't remove the oil dipstick!!

 

[Ozav8r]

I have for sale a complete set of White Pro Upper bars, DCT lower bars and headlight protectors here:
http://advrider.com/index.php?threa...first-post-before-submitting-ad.938499/page-7

 

[fabriktr]

Some of you have bandied about the choice of various metals for crash protection bars. Aluminum too weak, Hard to weld and repair. Stainless: various alloys with various strength. Harder to weld. Mild steel, cheap and easy to fabricate. Easy to weld and repair. This is the metal of choice for many aftermarket bars and mounts for those reasons. BUT it is about 63,000 PSI and to get the needed strength the parts are made with thick walls and weight goes up. The best stuff for guards, mounts and any structural part is 4130 Chrome Moly. It is readily available, welds and forms well and is rated at 2x mild steel -125,000 psi. It weighs exactly the same as mild steel per cubic inch. You can use smaller diameter and thinner wall tubing and save a lot of weight. I have used this for my bike guards, center stands, pannier mounts and luggage racks for years with 0 failures. This is the only steel we use to weld aircraft fuselages.