"First customer to complain about it" Yeah, the Moon is made of cheese too......I bought my 2017 model AT in January ,on delivery day, the guy rolled it out of the van at my house, and went to start it in the road.... It started immediately as you would expect.... and stopped immediately too......He tried again, it started... and stopped again. He tried a third time, it started, and stopped.... By the fifth attempt I had alarm bells ringing having seen the identical issues demonstrated on You Tube for a 2016 bike, but I dismissed my fears as "newness"....- after all, the 2017 bikes had been sorted with a new switch? -hadn`t they?....new switch part number etc, etc...
As i live on a blind bend in the road,and the brand new bike was obviously reluctant to start, i became worried that one of the usual speeding goons that take the bend too fast outside my house would suddenly appear, to be confronted by a new- out -of- the- box but non-starting Honda in the middle of the road, and T-bone it and the delivery guy together, so I said to him "look mate, just push it onto the drive, we`re in the middle of the road here"- at this , he tried again, attempt no. 6, and Hallelujah!- it started and kept running, so he put it in gear and walked it up the drive.
They say first impressions count the most......
Stupidly- i paid for it.... denial i suppose, but with hindsight I should have said "take it back"- there is no way that this issue was not known of.
That night, my mate came round to see my shiny new bike, and we both stood there in the garage embarrassed as the thing continually refused to start, only after another 5-6 attempts did it keep running, and I began to wonder what I had just shelled out all that cash for....
The following day things were no better, and after 3 days-I STILL had not ridden it AT ALL-3 delivery miles on the clock, I gave up trying to start it after 8-9 attempts, and rung the dealer to tell them it was a duffer,and would they come and pick it up please.... Reply: "Er, sorry, no can do- will have to be recovered as a breakdown under Honda Warranty-l`ll give you the AA phone number for Roadside Recovery".... I argued it was no breakdown as the thing was brand new and never been ridden, but no chance... so next day it was trailered away back to the dealers for attention..... So much for my Honda New Bike Experience........
I accompanied my new bike back to the dealers,following in the car.At the dealers the Service Manager proudly showed me a new switch assembly that he had in for another customers bike.He said that he would order one for mine,adding that they were puzzled as to why my bike was duff as , being a 2017 model, it already had the "new" type switch straight from the factory... so MY PARTICULAR switch must be a faulty one...
After a week at the dealers, the bike was returned to me, and IT STARTED -WOW!- (a bit like my 1955 AJS 500 single does,first kick, every time, even after a 6 month winter lay up- and I have not looked at the electrics on that for some 15-18 years or so).
So away i have gone on my new Honda, which for the first 1000 miles has started OK 8 out of 10 times, but notably , does sometimes still display that start- and-immediately- stop trait enough to make me wonder.... and so I should too- I am now up to 1600 miles and the HOT starting issues have now crept in..... Same symptoms, but with engine hot, several attempts always needed,and only way to start it is to open the throttle a little (in direct contradiction of the handbook "Starting Procedure" which says "throttle closed")- only then will it start, and rather unnervingly then seems to take on a will of its own and rather alarmingly revs ITSELF up -sometimes twice- before returning to idle....so it looks like the dealer will be getting another call soon, and i will have to rely on my trusty 1955 AJS if i want transport........C`mon HONDA, have the guts and honesty to announce the required RECALL and sort this basic issue out properly! Bob C.