After the dealer informed me Touratech responded by offering a hat and t-shirt I didn't push the issue further. This was my first go around with a hard top case (always had soft tailbags). Was thinking the more I use it maybe I would get used to it but I'm finding the more I use it the more I DON'T like it.Sorry for the problems you are having. I have the side racks and cases but they seem fine. I never noticed the locks since I just unlock and pull out the key.
Can you take it back to the dealer?