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TFT screen touch not responding

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#142 ·
Mr Nick said:
I've had an email from Honda Australia clarifying that it is not a recall but a 'product update' and that it should be honoured by Honda UK. They have asked for details of my local dealership so they can take the matter up with them - hopefully it will get resolved in my favour but I'm not overly confident.
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Not a recall? Cool. Then you can keep the original one for spare parts.
 
#144 ·
DoubleThumper said:
Then you can keep the original one for spare parts.
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I don't think so.
Generally, Replaced Warranty parts are keep by the Dealer. Not given to Customer.
Sometimes they need to ship them back to factory for failure anaylisis or other investigation.
As I had said, perhaps they can refurbish them, replacing failing components, new touch portion, new firmware, and Voila!!!!, Repair another bike from another customer.
 
#145 ·
ViperTech18 said:
I don't think so.
Generally, Replaced Warranty parts are keep by the Dealer. Not given to Customer.
Sometimes they need to ship them back to factory for failure anaylisis or other investigation.
As I had said, perhaps they can refurbish them, replacing failing components, new touch portion, new firmware, and Voila!!!!, Repair another bike from another customer.
Click to expand...
Perhaps mark down the serial number of the old unit before the warranty work is done.

Who knows? Maybe it will show up on the Forum again. To be honest, in this pathetic place we call earth, they will likely get trashed.
 
#146 ·
ViperTech18 said:
I don't think so.
Generally, Replaced Warranty parts are keep by the Dealer. Not given to Customer.
Sometimes they need to ship them back to factory for failure anaylisis or other investigation.
As I had said, perhaps they can refurbish them, replacing failing components, new touch portion, new firmware, and Voila!!!!, Repair another bike from another customer.
Click to expand...
I think typically a dealer is required to keep the failed parts for a period, maybe 90 days, if the manufacturer recalls the part during that period the dealer sends it in, if not they are disposed of.
 
#148 ·
I got the letter also for my 2022 DCT. Not notice an issue yet but not rode much either :)
But the letter does indicate that Honda has to reproduce the issue to replace it... really?
(In section "What Honda will do").

Wonder how they determine that... use a heat gun or wait until temps high?
Anyone get it replaced on their own word ?
 
#149 ·
I think once they go that is it, they won't be intermittent.
I have seen a video of someone using a hair dryer to warm it up and it works again but never tested that on mine when it went, just went to the dealer and they looked then got a replacement in and that was long before it was a well known problem.
 
#153 ·
desmo907 said:
But the letter does indicate that Honda has to reproduce the issue to replace it... really?
Click to expand...
I wouldn't overthink that.
It does make sense, otherwise you could stroll in with any warranty applicable part and simply ask for a new one.
Usually, someone goes to a dealer, they say the screen does not work. The dealer checks and then places the warranty order.

The flipside would be that Honda simply takes every owners word for bit and starts shipping parts. Which clearly is not a great idea.
 
#155 ·
I got my TFT screen replaced under warranty here in Vancouver Canada last week. If you are having any problems with your 2020-2022 AT screens then take it into the dealer and have them look at it. If you like your settings then take pictures of each riding mode screen and then reset them when you get the new screen installed because the settings will be gone.
 
#157 ·
Well, after Honda UK flat out refusing to replace my screen due to it being an Australian bike I've had a few months of emails between myself, Honda Australia, Japan and Europe and finally UK have relented and have now agreed to replace my screen so it's all booked in and ready to go. Hopefully I never need to make another warranty claim because this has been one hell of a hassle!
 
#158 ·
@Mr Nick , I feel your problem. I am in the same boat as you. Purchased my bike in USA. But live in the Caribbean. I did not care for normal warranty, since myself can repair all my bike, and purchase parts, if needed.
But these Extended Warranty, specially on high price parts like the TFT are very important.
Mine is working fine until now. (Knock on wood )
I wrote an email to Honda USA, to ask for my Extended Warranty Letter on the TFT.
They replied, they only send these letters to USA Customers registered on their Database.
Despite my VIN Number appearing on their system, they did not acknowledge and send the letter.
Then...... Worst case scenario, my TFT fail, I will have to take it with me, take a small vacation in USA, and claim on the selling dealer, to change the TFT. Hope the TFT behave and keep in good working order. :ROFLMAO:
 
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